Frequently Asked Questions
Everything you need to know about buying, selling, and trading your tech.
How do you determine the value of my trade-in?
We calculate trade-in values based on the current market demand, the specific model, and the physical and functional condition you select during the quoting process.
What kind of testing do your certified refurbished devices undergo?
Every device passes a rigorous 40-point inspection conducted by our certified technicians to ensure 100% functionality and battery health before being listed for sale.
How long does the shipping process take?
Orders are typically processed within 24 hours. Once shipped, standard delivery takes 3-5 business days, while expedited options are available at checkout.
What is your return policy for electronics?
We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with your device, you can return it for a full refund or exchange, no questions asked.
Do I need to include my chargers and accessories when selling?
While chargers are not required for a payout, including original accessories can sometimes increase your offer value. Please ensure all personal accounts like iCloud or Google are removed.
Is my personal data safe when I sell my device?
Yes, we perform a professional military-grade data wipe on every device we receive to ensure your personal information is permanently erased and unrecoverable.